Feature Requests

Live Agent Support — Short Feature Summary We need to add a Live Chat Agent system with the ability to switch between AI bot handling and human agent support. (Note: this inbox should support all channels that the system supports) Seperate each Chat not combining the inbox of all this is confusing. Agent Inbox A single interface where agents can: View and filter conversations (Open, Pending, Assigned to Me, Closed). Claim or be assigned chats. Reply in real time (text + optional media). View full conversation history (bot + user). Change status of a conversation (Open → Pending → Resolved/Closed). Conversation State Logic System must support these states: State Behavior Bot Active Bot replies normally Waiting for Agent Bot pauses until an agent accepts Agent Live Agent controls the conversation; bot muted Closed / Resolved Session completed; bot may restart if user messages again Routing & Assignment Support: Manual assignment Automatic round-robin assignment (Future) Skill-based routing Escalation Triggers Conversation switches from bot to agent based on: Keywords (e.g., "human", "help") Failed bot responses (X attempts) A dedicated bot flow block: Transfer to Agent (Future) Sentiment detection Notifications Agents should receive notifications when a chat is assigned or escalated Agent Availability Agents can set status as: Available Away Offline Routing only assigns to Available agents. Customer Context Agents must see: Full message history Customer details (name, device, channel) Any collected bot form data Closing Logic Once resolved, the agent marks chat as Closed/Resolved, and the system may return to bot mode if the user continues messaging.

Integration with external tools via Webhook such as meta ads and zapier.

Hi, Guys please vote up so they fix their technincal issues We paid for features that work, not features you promise us and then they're not working !! and please don't use the stupid argument, : "we're not responisble on the vendors" yes you're responsible because you coded the back-end API and you have to fix it because we're paying for features DO NOT work and some vendors stopped providing the APIs that we need for example : https://piapi.ai/ while until this very day you're providing missleading information to costing us losing money because of you ! https://davinci.mintlify.app/extensions/midjourney at least aplogize or make a clear statment, or even refund us or provide a given copoun and when there's an error it has to be displayed clearly on our End, and you're responsible to provide the date you're inteding to fix it, don't just tell us "No one requsted the fix yet" or "we have higher priorities" your TOP ONE PRIORITY should be FIXING WHAT YOU SOLD US!

Add the feature where people can chat using a video chat, like how Gemin or GPT does, so people be able to talk with AI in real-time video

The social media auto post is not working, even in your demo. Please check and fix it

It will be really useful if we can add little bit of custom css in external chatbot customizer as that can give flexbility to match it with the branding.

Being able to link in the post, multimedia files generated and stored in the DavinciAI tool. View a screenshot of the multimedia file in the calendar.

Integrate Canva's APIs to import designs from your Canva portfolio, bulk-program designs, and add other Canva features.

The ui and ux of the homepage are very old. If you replace the simple elements with attractive elements, it will be great. For example, you can see this site: https://app.hooshina.com/panel/dashboard Look how attractive the dashboard is, it has different languages.

Please fix the payment section it's not working